Last Updated: July 18, 2026<\/strong><\/p>\r\n Casapro US Holdings Inc. (\u201cCasaPro,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you interact with CasaPro.<\/p>\r\n This Privacy Policy applies when you:<\/p>\r\n Visit or use the CasaPro website;<\/p>\r\n<\/li>\r\n Use the CasaPro mobile application;<\/p>\r\n<\/li>\r\n Create or manage a CasaPro account;<\/p>\r\n<\/li>\r\n Purchase products, request samples, obtain a quote, or arrange delivery or pickup;<\/p>\r\n<\/li>\r\n Visit a CasaPro showroom, warehouse, or other retail location;<\/p>\r\n<\/li>\r\n Use our design, visualization, artificial intelligence, or project-planning features;<\/p>\r\n<\/li>\r\n Contact us by phone, email, online form, chat, text message, or social media; or<\/p>\r\n<\/li>\r\n Otherwise interact with CasaPro products, services, advertisements, promotions, or personnel.<\/p>\r\n<\/li>\r\n<\/ul>\r\n This Privacy Policy does not apply to websites, applications, or services operated independently by third parties.<\/p>\r\n \u201cPersonal information\u201d means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual, household, or device.<\/p>\r\n Depending on how you interact with CasaPro, we may collect the following categories of personal information.<\/p>\r\n This may include:<\/p>\r\n Name;<\/p>\r\n<\/li>\r\n Mailing, billing, shipping, or project address;<\/p>\r\n<\/li>\r\n Email address;<\/p>\r\n<\/li>\r\n Telephone number;<\/p>\r\n<\/li>\r\n Account username or customer number;<\/p>\r\n<\/li>\r\n IP address;<\/p>\r\n<\/li>\r\n Device identifiers;<\/p>\r\n<\/li>\r\n Online identifiers; and<\/p>\r\n<\/li>\r\n Other similar identifiers.<\/p>\r\n<\/li>\r\n<\/ul>\r\n This may include:<\/p>\r\n Account login information;<\/p>\r\n<\/li>\r\n Account preferences;<\/p>\r\n<\/li>\r\n Customer type, such as homeowner, contractor, builder, designer, or business customer;<\/p>\r\n<\/li>\r\n Company name and business contact information;<\/p>\r\n<\/li>\r\n Contractor, resale, or tax-exemption information when applicable; and<\/p>\r\n<\/li>\r\n Store, delivery, pickup, language, and communication preferences.<\/p>\r\n<\/li>\r\n<\/ul>\r\n This may include:<\/p>\r\n Products viewed, saved, purchased, returned, or exchanged;<\/p>\r\n<\/li>\r\n Shopping cart and order history;<\/p>\r\n<\/li>\r\n Quote, sample, and consultation requests;<\/p>\r\n<\/li>\r\n Delivery and pickup information;<\/p>\r\n<\/li>\r\n Warranty and return records;<\/p>\r\n<\/li>\r\n Promotions, coupons, rewards, or discounts used;<\/p>\r\n<\/li>\r\n Product reviews and feedback; and<\/p>\r\n<\/li>\r\n Information about renovation, construction, or design projects.<\/p>\r\n<\/li>\r\n<\/ul>\r\n When you make a purchase, we or our payment service providers may collect information necessary to process the transaction, such as:<\/p>\r\n Payment card or bank account information;<\/p>\r\n<\/li>\r\n Billing address;<\/p>\r\n<\/li>\r\n Payment status;<\/p>\r\n<\/li>\r\n Transaction identifiers; and<\/p>\r\n<\/li>\r\n Fraud-prevention and verification information.<\/p>\r\n<\/li>\r\n<\/ul>\r\n Payment information may be collected and processed directly by third-party payment processors. CasaPro may receive limited payment details and transaction confirmation information rather than complete payment card information.<\/p>\r\n When you use our website or App, we may collect:<\/p>\r\n Pages, products, and content viewed;<\/p>\r\n<\/li>\r\n Search queries;<\/p>\r\n<\/li>\r\n Links and advertisements clicked;<\/p>\r\n<\/li>\r\n Shopping cart activity;<\/p>\r\n<\/li>\r\n Referring and exit pages;<\/p>\r\n<\/li>\r\n Dates and times of visits;<\/p>\r\n<\/li>\r\n Browser type;<\/p>\r\n<\/li>\r\n Device type;<\/p>\r\n<\/li>\r\n Operating system;<\/p>\r\n<\/li>\r\n Application version;<\/p>\r\n<\/li>\r\n Cookie and advertising identifiers;<\/p>\r\n<\/li>\r\n Interaction with emails, advertisements, or notifications; and<\/p>\r\n<\/li>\r\n Other information about how you use our digital services.<\/p>\r\n<\/li>\r\n<\/ul>\r\n We may collect approximate location information based on your IP address or device information.<\/p>\r\n When a feature requires location information, such as finding a nearby store or supporting delivery, you may choose to permit the App or your device to provide more precise location information. You may manage location permissions through your device settings.<\/p>\r\n This may include:<\/p>\r\n Emails, text messages, chat messages, and online-form submissions;<\/p>\r\n<\/li>\r\n Customer service requests;<\/p>\r\n<\/li>\r\n Records of calls or in-person interactions;<\/p>\r\n<\/li>\r\n Survey responses;<\/p>\r\n<\/li>\r\n Reviews and complaints; and<\/p>\r\n<\/li>\r\n Other information you voluntarily provide when communicating with us.<\/p>\r\n<\/li>\r\n<\/ul>\r\n Calls may be monitored or recorded where permitted by law and after any required notice is provided.<\/p>\r\n When you use our project-planning, visualization, design, or AI-supported features, we may collect:<\/p>\r\n Photographs or videos of rooms and project spaces;<\/p>\r\n<\/li>\r\n Floor plans;<\/p>\r\n<\/li>\r\n Room measurements;<\/p>\r\n<\/li>\r\n Design preferences;<\/p>\r\n<\/li>\r\n Product selections;<\/p>\r\n<\/li>\r\n Drawings, notes, and project descriptions;<\/p>\r\n<\/li>\r\n Files or images uploaded from your device;<\/p>\r\n<\/li>\r\n Camera or photo-library content that you choose to provide; and<\/p>\r\n<\/li>\r\n Designs, renderings, or other content generated through the service.<\/p>\r\n<\/li>\r\n<\/ul>\r\n We use this information to provide the requested feature, create designs or recommendations, support your project, maintain and improve the relevant service, prevent misuse, and respond to customer support requests.<\/p>\r\n For contractors and business customers, we may collect:<\/p>\r\n Business name;<\/p>\r\n<\/li>\r\n Job title;<\/p>\r\n<\/li>\r\n Business address;<\/p>\r\n<\/li>\r\n Business telephone number and email address;<\/p>\r\n<\/li>\r\n Contractor or professional information;<\/p>\r\n<\/li>\r\n Project type;<\/p>\r\n<\/li>\r\n Estimated purchase volume; and<\/p>\r\n<\/li>\r\n Other information relating to a commercial relationship with CasaPro.<\/p>\r\n<\/li>\r\n<\/ul>\r\n We may draw inferences from your activity and information, such as:<\/p>\r\n Product and style preferences;<\/p>\r\n<\/li>\r\n Preferred store or service area;<\/p>\r\n<\/li>\r\n Project interests;<\/p>\r\n<\/li>\r\n Likely purchasing needs; and<\/p>\r\n<\/li>\r\n Marketing or communication preferences.<\/p>\r\n<\/li>\r\n<\/ul>\r\n Depending on your interaction with us, sensitive personal information may include:<\/p>\r\n Account login credentials;<\/p>\r\n<\/li>\r\n Payment card or financial account information;<\/p>\r\n<\/li>\r\n Precise geolocation, when enabled by you; and<\/p>\r\n<\/li>\r\n The contents of communications when CasaPro is the intended recipient.<\/p>\r\n<\/li>\r\n<\/ul>\r\n CasaPro uses sensitive personal information only as reasonably necessary to provide requested products and services, process transactions, maintain account security, prevent fraud, comply with law, and protect customers and CasaPro. We do not use sensitive personal information to infer characteristics about individuals.<\/p>\r\n We may collect personal information from:<\/p>\r\n You directly;<\/p>\r\n<\/li>\r\n Your device or browser;<\/p>\r\n<\/li>\r\n Your CasaPro account;<\/p>\r\n<\/li>\r\n Website cookies and similar technologies;<\/p>\r\n<\/li>\r\n CasaPro showrooms, warehouses, forms, and customer-service channels;<\/p>\r\n<\/li>\r\n Payment processors;<\/p>\r\n<\/li>\r\n Delivery, logistics, and installation providers;<\/p>\r\n<\/li>\r\n Ecommerce, application, cloud-hosting, and technology providers;<\/p>\r\n<\/li>\r\n Analytics and advertising partners;<\/p>\r\n<\/li>\r\n Social-media platforms;<\/p>\r\n<\/li>\r\n Business partners, vendors, manufacturers, and service providers;<\/p>\r\n<\/li>\r\n Contractors, designers, or other persons involved in your project;<\/p>\r\n<\/li>\r\n Publicly available sources; and<\/p>\r\n<\/li>\r\n Other sources permitted by applicable law.<\/p>\r\n<\/li>\r\n<\/ul>\r\n The following table summarizes the categories of personal information CasaPro may collect, the purposes for which they are used, and the criteria used to determine how long they are retained.<\/p>\r\n\r\n
1. Personal Information We Collect<\/h2>\r\n
A. Identifiers and Contact Information<\/h3>\r\n
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B. Account and Customer Information<\/h3>\r\n
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C. Commercial and Transaction Information<\/h3>\r\n
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D. Payment Information<\/h3>\r\n
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E. Internet and Electronic Activity<\/h3>\r\n
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F. Location Information<\/h3>\r\n
G. Communications and Customer Service Information<\/h3>\r\n
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H. Project, Design, and User-Uploaded Content<\/h3>\r\n
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I. Professional and Business Information<\/h3>\r\n
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J. Inferences and Preferences<\/h3>\r\n
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K. Sensitive Personal Information<\/h3>\r\n
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2. Sources of Personal Information<\/h2>\r\n
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3. California Notice at Collection<\/h2>\r\n